Critical success factors of cloud enterprise resource planning systems and financial performance: Evidence from emerging markets

Cloud ERP (C-ERP) systems help firms to reach greater levels of sustainable performance (Gupta, Qian, Bhushan, & Luo, 2019). Ali (2016) demonstrate that the enterprise resource planning (ERP) system implementation influences financial indicators. Huang, Rahim, Foster, and Anwar (2021) had investigated identified critical success factors (CSFs) which may affect successful C-ERP systems. However, no empirical evidence was found on relationship between performance. This study examined effect key CSFs in post-implementation stage. An online questionnaire developed collect data about firms. The ratios were collected from Amman Stock Exchange (ASE) filings. OLS analysis suggests is affected by technological competence, management support, organizational culture, characteristics. provides cause-effect emphasizes difference made long-term various managerial techniques. results provide practical implications service providers installing maintaining